Bare Bones Furniture & Mattress

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Reviews about Bare Bones Furniture & Mattress

• lauren harrington
  ★ ★ ☆ ☆ ☆
  We went to pick out a new mattress and living room set last week. We decided on a mattress but couldn’t agree on the living room set so we paid for and set up delivery for just the mattress. We told him that we were going to look at some other places for the living room set and if we couldn’t find anything we told him we would call to add on the set that we saw there. He said that was fine and that our delivery was all set. He wrote on our receipt that the mattress alone would be delivered on Wednesday 3/21/18 between 10am and 2pm. Removal of our old mattress was even on the receipt. We thanked them and then went to Livingston’s and found a living room set that was more for us. So today is Wednesday 3/21 and at 1:54 our mattress still wasn’t delivered. I called asking about it and the man that put in the order told me that we never set up a delivery (even though it’s on our receipt). I argued saying that it was on my receipt and that I had it. He said he must have wrote it on my receipt and not put it in the computer. Then blamed us for not calling to tell him if we were adding on the living room set. We said we would call IF we wanted to add it. That doesn’t mean don’t deliver the mattress that we paid for and set up delivery on. He then told me he could try to deliver it tomorrow. So I wasted my only day off waiting for over 4 hours for a delivery that didn’t come until 3:30. This was only after arguing that I had already stripped down my bed and put it downstairs, out on the porch and had nothing to sleep on. Some prices are decent but their sense of accountability when they make a mistake is pathetic and apparently so is their organization skills. Our first experience buying items from them was fantastic so it’s very unfortunate that this happened. There was more that we didn’t like too but I’m just going to leave it at this. We won’t be back.

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