Achenbachs Jewelers

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Reviews about Achenbachs Jewelers

• Buck Avery
  ★ ☆ ☆ ☆ ☆
  I recently dropped off my Tag Heuer Carrera watch for an estimate of what it might cost to clean the mechanism and return it to running accurately (it had been losing a minute or so per day). I stressed that it was for an estimate only and I did not want it worked on pending word. When I inquired I was told that the technician had not been able to see the watch but that it would require "a new mechanism". I asked how she could know this without even having the watch evaluated and was told that this was what happened with these watches. This is not my first Tag Heuer and I know this to not be true. I told the saleslady that I wanted nothing done and that I would pick it up the next day. When I arrived, the technician eventually found the watch and explained that he had re-set it and that I had to wear it daily for the self-winding mechanism to work (duh). He handed it to me and I saw the bill in the plastic bag indicating a bill of over $187.00 due. I refused to pay and made sure to keep the watch in my hand. The tech said he could take $75.00 and I again refused. When he came down to $45.00 I decided that I would rather lose the money than give him back the $3,500 watch. I feel totally ripped off and plan to file a complaint with the Glens Falls Better Business Bureau. When I left the store I noticed that the watch was set over an hour slow and returned to the store. The tech reached out for the watch, offering to re-set it for me but I kept it in my hand again. It was not working at all when I left. It had been working, but somewhat inaccurately, when I first came in. I will certainly never walk through this door again.

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